FAQ
We’ve seen it all and done it all. Feel free to browse some of the more common questions we get asked. If you can’t find the answer you need below, just get in touch with us—we’re happy to help!
Our experienced moving company in Canada wants you to know we’re standing by to ensure your move goes off without a hitch! We’ve compiled some common questions and answers regarding the moving process. No matter where you’re headed in Canada or the United States, you can rely on our experienced team for worry-free domestic and international moving services.
There are several things you can do yourself to ensure your move is smooth and simple. Take a look at our packing tips and moving checklist to streamline your move.
Our moving FAQ section will be especially helpful if you’re preparing for your first move. This checklist will also serve as a great reminder of what’s next—before, during and after your move. Share our moving tips with family and friends, and spare them from the common pitfalls that come with relocating homes or offices.
Ready to get going? Contact us today!
What is My Move Going to Cost ?
Local moves with us comes with a fixed hourly rate and estimated moving hours. Your hourly rate will depend on a few factors, including:
- The city you are in
- The time of month you are moving
- The time of year you are moving
For example, a great time to move would be in the middle of the month in autumn. While a pricier time to move would be peak moving season (Summer) at the end of the month.
OUTSTANDING PORTFOLIO FEATURES
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Are there extra charges ?
There is preparation that goes into getting the truck safe and properly equipped for your move. We also incur driving time to get from our office to the pickup location, and back to our office again.
These costs are a flat rate, so you don’t have to worry about driving conditions, traffic etc. The rates are averaged out for every customer no matter where you live in the city. This is a generally accepted best practice in the industry.
Do I Need an Estimate ?
Our Move Coordinators are experienced, and trained to provide you with an over-the-phone estimate. They’ll ask you several questions to help provide an accurate estimate for the length of your move.
There are three factors that are most likely to impact the accuracy of your estimate:
Preparation: When it comes to making a move efficient, preparation is key! It always helps save time if you can have everything packed and ready to go. Any item that can go in a box should. Also, moving boxes and items as close to the entrance/exit of your home as possible really helps.
Volume: It can be difficult to remember everything that needs to be moved when you’re filling out a form or discussing a quote. We recommend doing a walkthrough of your home beforehand so you can take notes on the number and variety of items you have. This will help your quote be as accurate as possible!
Accessibility: How long is the walk from your door to the entrance of the building? How close can we back the truck to that entrance? Is the snow and ice cleared from walks in the wintertime? How tall/wide are pathways, entrances, stairwells, etc.? Issues like this can have an impact on the length of your move and, therefore, your quote.
Are there items that can’t have moved ?
Yes. As a matter of public safety, governments at all levels have passed legislation restricting the transportation of dangerous goods. Some commodities may be included in your shipment under controlled conditions while law prohibits transport of others. In either case, you must disclose to the van operator every item you intend to include with your shipment that poses a hazard. A few prohibited items include: gasoline, propane tanks, oxygen, fire extinguishers, ammunition and fireworks
